Frequently Asked Questions
Everything you need to know about your NANUK experience.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location but typically arrive within 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are NANUK products sustainably sourced?
Yes, we are committed to ethical fashion. We partner with manufacturers that prioritize fair labor practices and utilize organic or recycled materials whenever possible.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.